Post-sell Services and Customer Care departments can get a close, direct and long-term relationship with customers through the mobile applications of the company, establishing solid ties between the customer and the brand, or achieving periodical purchases of the procut, in order to engange the customer.

Benefits

• Engagement of 2 out of 3 customers by avoiding indifference with the company
• Increase benefits in direct and cross-selling over satisfied customers
• Sales up to 4 times cheaper over existing customers than over new ones
• Viral Marketing of up to 5 recommendations per engaged customer
• Improvements of the corporative image and of the brand market-positioning
• Strength against competitors or againgst possible raises of prices

Use Cases

• Quality of Service: allows, though the mobile application, to take care of the customers and to bring them attention, a friendly and customized treatment, and a quick response
• Post-sell Services: allow to inform the customer about the product delivery timelines, about the assistance on the installation, usage and maintenance of the product, or to communicate the actions taken to solve any issue
• Incentives: allow to reward the customer with incentives and promotions according to their needs, so they get magnetize to what they appreciate the most, hence the number of visits to the products catalogue and purchases is increased
• Loyalty Points: allow the customer to accumulate points and exchange them for new products, special discounts or prizes, so they enjoy the benefits of affiliated companies like restaurants, cinemas, hotels, agencies or shops
• Opinion Suveys: allow asking you customers about their comments, suggestions or opinions in order to increase the quality of the products and services, and to reward their answers with a specific motivation plan

Products

1. Notificacions to Users
2. Chat and Videoconference
3. Communication to Users